frequently asked questions

From time to time we all have a quick question we need answered in order to make a decision. Below we have some of the more frequently asked questions which we hope will help with your enquiry.

Please do not hesitate to give us a call on 08 9207 2900 should the answer to your specific question not be there.


Yes, Time Critical CPR & First Aid is a registered training organisation (RTO number: 51503) with the Training and Accreditation Council (WA) and all our courses are nationally recognised.

The HLTAID011 Provide First Aid certificate is valid for three (3) years from the date of attainment. It does however include the HLTAID009 Provide cardiopulmonary resuscitation, which is recommended by the Australian Resuscitation Council (ARC) to be renewed annually.

The frequency of renewing your CPR certification is governed by your industry requirements, for example, electricians need to renew it every 12 months. Although the optimal interval for retraining has not been established, the Australian Resuscitation Council (www.resus.org.au) recommends that CPR is renewed every year to ensure that a First Aider is able to perform CPR effectively.

In most cases, yes. Our trainers are fully qualified to support participants with special needs. Please call us on 08 92072900 to discuss your individual situation.

Absolutely! Majority of Time Critical’s courses are delivered on client sites. Please don’t hesitate to contact our friendly team to discuss your requirements.

Yes we do! Time Critical delivers monthly courses at our training rooms in Balcatta. These courses are held on a Sunday and you can view available dates under ‘Courses’. Select the course you are interested in and you will be provided with a list of available dates.

Time Critical understands that our clients’ needs may sometimes fall outside normal business hours, therefore we offer courses on weekends and even in the evening to ensure we meet those requirements. These weekend or evening courses are delivered at no additional cost.

We sure can! We would require a group (minimum of 6 people) to deliver at your home and enough space for the practical assessment of CPR.

Your certificate will be emailed to you in a .PDF format within 48hrs of completing the course, providing all pre-course assessments have been completed and you have provided Time Critical with a valid Unique Student Identifier (USI).

A USI (Unique student identifier) is a government requirement for anyone undertaking accredited training – like doing one of our courses, for example! You only have to obtain your USI number once and will need to provide it every time you undertake any nationally recognised training. You can either create or locate your USI number at www.usi.gov.au.

Time Critical will only be able to provide you with a certificate once we have received and verified your USI.

Time Critical is an approved Construction Training Fund (CTF) Bulk Billing Provider (www.bcitf.org).

“The Construction Training Fund, provides funding support for training of eligible workers in the construction industry. We acknowledge the support of the Construction Training Fund in reducing the costs of training for eligible workers.”

Please don’t hesitate to contact us on 08 92072900 to see if you or your company and employees are able to access these subsidies.

Yes! If you have unfortunately lost your certificate, just give the friendly team at Time Critical a call on 08 92072900 and we will provide you with another one free of charge.

first aid kits

When you have used your kit, always ensure you replace the content used immediately. Yearly checks or audits is to replace any missing or expired medical supplies. All Time Critical First Aid kits come with a content list that can be used when checking or auditing your kit. If you are in need of replacing any of the content, don’t hesitate to give us a call on 08 92072900.

Yes, all Time Critical First Aid kits are manufactured in Australia and complies with State and Regulatory requirements.

The reality is that everyone should have a First Aid kit on hand. Whether it is in your car, your business, your home, or in your sports duffel bag; you never know when you will be able to put your First Aid kit to use on yourself or on others that may need something as small as an adhesive bandage. Time Critical offers various kits suitable for industries, homes, road or camping trip.

A common misconception about First Aid kits is that they are all contained in large white boxes that could be inconvenient to store or transport. A First Aid kit can be personalized to cater for your specific needs and ensure that you have the right medical supplies at hand for any medical emergency. Be it for your home, car, office or as part of your camping supplies.

A First Aid kit is not only for emergencies or serious injuries. Adhesive bandages can be used for something as small as a paper cut. It is good to familiarize yourself with the contents and their uses, no matter how small.

When choosing a First Aid kit, ask yourself:

  • Is the kit for work, home, vehicle, leisure etc?
  • If it’s for the workplace, what are the hazards, size, location and nature of the work?
  • How many people will be using it?
  • Does it need to be portable, wall-mounted, compact?


If you are still not sure, give us a call on 08 92072900 and we will be happy to assist in this important decision.

Most definitely! Time Critical First Aid Kits caters for various workplace environments including workplace office, work sites, remote locations or commercial kitchens. The contents of a First Aid kit depends on the type and size of the kit you’ve chosen, and a risk-assessment of your workplace. All our kits comes in suitable case types for the various environments, be it neat, weatherproof, tough, versatile or rugged.

We sure can! We understand that you may have a requirement for additional items in your First Aid kit and will gladly work with you to build your own customised kit. Give us a call on 08 92072900 as our friendly team will be happy to assist with the content of your First Aid kit.

A First Aid Kit should be easily accessibly in and emergency and your everyday life. In a kitchen, we would recommend a cupboard above the counter, under the sink or in an easily accessible drawer. In a vehicle, we recommend the glove box or under your passenger side front seat. In a business, somewhere it is easily accessible to both staff and customers would be beneficial, such as a wall mount.

Most definitely! Time Critical can provide an auditing service for workplaces with multiple First Aid kits and stations. For more information, please call the office on 08 92072900 or email us at inquiries@timecritical.com.au.

No, most First Aid kit consumables have an expiry date which should be adhered to and replaced upon expiry. If you are unsure about how current your First Aid kits are, give us a call on 08 92072900 and we will be happy to answer your questions. Alternatively, we can replace any contents that has expired.

Time Critical First Aid kits contents are hypoallergenic and latex free which will give you the peace of mind that you are save to use any of our First Aid kit product contents.

If you know what kit you want, email us at inquiries@timecritical.com.au for a first aid kit suitable to your needs and environment. If you would like to discuss the content or need help in choosing the right kit, give us a call on 08 92072900.

other services

We sure can! Time Critical can provide fully qualified Emergency Medical Officers to any client site within Western Australia for as long as you need them. Give us a call on 08 92072900 to discuss your requirements.

Our Emergency Medical Officers are available to go onto your site to do spot drug testing. They are highly proficient in HLTPAT005 Collect specimens for drugs of abuse testing and pathology center collection procedures. For more information on how to book this service, please call 08 92072900.

Yes, Time Critical would be happy to provide you with the equipment needed to perform your own on-site drug testing. This includes drug cups, saliva test kits and Breathylizer equipment. Please call us on 08 92072900 to discuss your requirements.

Absolutely! We can supply all types of first aid equipment from small First Aid Kits to defibrillators/AED’s and other medical devices. Please contact us on 08 92072900 to discuss your requirements.